{"id":18725,"date":"2020-09-23T16:12:25","date_gmt":"2020-09-23T07:12:25","guid":{"rendered":"https:\/\/news.samsungcnt.com\/en\/?p=18725"},"modified":"2023-02-19T10:16:24","modified_gmt":"2023-02-19T01:16:24","slug":"samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi","status":"publish","type":"post","link":"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/","title":{"rendered":"Samsung C&#038;T\u2019s Raemian apartments rank 1st for 23rd year in NCSI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18725\" class=\"elementor elementor-18725\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10652ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10652ab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f938d68\" data-id=\"f938d68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6317a7e elementor-widget elementor-widget-text-editor\" data-id=\"6317a7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Raemian, the apartment brand built by Samsung C&amp;T Engineering &amp; Construction Group, came in first place for the 23rd year in a row in the apartment category of the 2020 National Customer Satisfaction Index (NCSI) survey carried out by the Korea Productivity Center (KPC).<\/p><p>NCSI is a customer satisfaction measurement index calculated from the results of a survey of customers who directly experienced different products and services. It was jointly developed by the Korea Productivity Center and the University of Michigan with the aim to improve the quality competitiveness of companies, industries, and countries, and people\u2019s quality of life. The reliability of the index is recognized as it uses the same measurement methodology as the American Customer Satisfaction Index (ACSI). As of 2020, the scope of the NCSI questionnaire includes 79 categories of businesses, 341 companies, and covers 92,268 samples, which makes it the world\u2019s most expansive single face-to-face survey.<\/p><p>Samsung C&amp;T has now ranked first in the apartment category for 23 consecutive years and received a score of 85 out of 100 in the 2020 NCSI. A total of 8 construction companies \u2013 Samsung C&amp;T, GS E&amp;C, Lotte E&amp;C, Daewoo E&amp;C, POSCO E&amp;C, Hyundai E&amp;C, Daelim Industrial, and Hyundai Development Company \u2013 were included in the survey of apartment brands. The average score was 77.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5da22 elementor-widget elementor-widget-image\" data-id=\"4d5da22\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/news.samsungcnt.com\/wp-content\/uploads\/sites\/3\/2020\/09\/A-Raemian-apartment-building-left-rises-into-the-sky-and-a-fountain-bubbles-in-the-grounds-of-a-Raemian-apartment-complex-right..jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzcyMTcsInVybCI6Imh0dHBzOlwvXC9uZXdzLnNhbXN1bmdjbnQuY29tXC91cGxvYWRcLzIuMFwvd3AtY29udGVudFwvdXBsb2Fkc1wvc2l0ZXNcLzNcLzIwMjBcLzA5XC9BLVJhZW1pYW4tYXBhcnRtZW50LWJ1aWxkaW5nLWxlZnQtcmlzZXMtaW50by10aGUtc2t5LWFuZC1hLWZvdW50YWluLWJ1YmJsZXMtaW4tdGhlLWdyb3VuZHMtb2YtYS1SYWVtaWFuLWFwYXJ0bWVudC1jb21wbGV4LXJpZ2h0Li5qcGcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"234\" src=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/A-Raemian-apartment-building-left-rises-into-the-sky-and-a-fountain-bubbles-in-the-grounds-of-a-Raemian-apartment-complex-right..jpg\" class=\"attachment-medium_large size-medium_large wp-image-37217\" alt=\"\" srcset=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/A-Raemian-apartment-building-left-rises-into-the-sky-and-a-fountain-bubbles-in-the-grounds-of-a-Raemian-apartment-complex-right..jpg 940w, https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/A-Raemian-apartment-building-left-rises-into-the-sky-and-a-fountain-bubbles-in-the-grounds-of-a-Raemian-apartment-complex-right.-300x92.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">A Raemian apartment building (left) rises into the sky, and a fountain bubbles in the grounds of a Raemian apartment complex (right).<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2a37bd elementor-widget elementor-widget-text-editor\" data-id=\"c2a37bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Launched by Samsung C&amp;T in the year 2000, Raemian was the first true apartment brand in Korea. It offers various programs and benefits for its residents, based on the values of quality management and customer satisfaction. In 2005, it launched Raemian Hestia, a service brand that provides services to the residents of Raemian apartments such as repairs, sports centers, cultural events, and organizing community activities.<\/p><p>Additionally, in order to improve customer satisfaction, Samsung C&amp;T applies high-end technology to apartment living. It has developed an Internet of Things (IoT) platform that allows Raemian apartment dwellers to control and set their living environment. For instance, they can turn on or off lighting, heating, and air conditioning all remotely via the internet. Some Raemian apartments are even going to have AI community robots to assist the residents in their use of common facilities. As people have become more health and environment conscious, advanced systems have been adopted to control air quality management and save energy. The Raemian HomeLab enables visitors to experience and see some of these high-end technologies at work.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94773ae elementor-widget elementor-widget-image\" data-id=\"94773ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/news.samsungcnt.com\/wp-content\/uploads\/sites\/3\/2020\/09\/The-IoT-Home-Pad-on-the-left-displays-and-controls-many-functions-within-the-apartment-the-AI-community-robot-on-the-right-can-offer-information-to-residents..jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzcyMTgsInVybCI6Imh0dHBzOlwvXC9uZXdzLnNhbXN1bmdjbnQuY29tXC91cGxvYWRcLzIuMFwvd3AtY29udGVudFwvdXBsb2Fkc1wvc2l0ZXNcLzNcLzIwMjBcLzA5XC9UaGUtSW9ULUhvbWUtUGFkLW9uLXRoZS1sZWZ0LWRpc3BsYXlzLWFuZC1jb250cm9scy1tYW55LWZ1bmN0aW9ucy13aXRoaW4tdGhlLWFwYXJ0bWVudC10aGUtQUktY29tbXVuaXR5LXJvYm90LW9uLXRoZS1yaWdodC1jYW4tb2ZmZXItaW5mb3JtYXRpb24tdG8tcmVzaWRlbnRzLi5qcGcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"348\" src=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/The-IoT-Home-Pad-on-the-left-displays-and-controls-many-functions-within-the-apartment-the-AI-community-robot-on-the-right-can-offer-information-to-residents..jpg\" class=\"attachment-medium_large size-medium_large wp-image-37218\" alt=\"\" srcset=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/The-IoT-Home-Pad-on-the-left-displays-and-controls-many-functions-within-the-apartment-the-AI-community-robot-on-the-right-can-offer-information-to-residents..jpg 940w, https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/The-IoT-Home-Pad-on-the-left-displays-and-controls-many-functions-within-the-apartment-the-AI-community-robot-on-the-right-can-offer-information-to-residents.-300x136.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">The IoT Home Pad on the left displays and controls many functions within the apartment; the AI community robot on the right can offer information to residents.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e88d030 elementor-widget elementor-widget-text-editor\" data-id=\"e88d030\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Samsung C&amp;T continues to study how to improve quality and service based on the core customer satisfaction principles of \u201cinstilling trust in people before they move in and minimizing their inconvenience afterwards.\u201d These efforts have paid off with the recognition of Raemian as first-place winner in the National Brand Competitiveness Index (NBCI) for the 17th consecutive year, number 1 in the Korean Standard-Service Quality Index (KS-SQI) for 5 consecutive years, and of course this most recent result in the NCSI.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Raemian, the apartment brand built by Samsung C&amp;T Engineering &amp; Construction Group, came in first place for the 23rd year in a row in the apartment category of the 2020 National Customer Satisfaction Index (NCSI) survey carried out by the Korea Productivity Center (KPC). NCSI is a customer satisfaction measurement index calculated from the results [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18760,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-18725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-engineering-construction"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Samsung C&amp;T\u2019s Raemian apartments rank 1st for 23rd year in NCSI - Samsung C&amp;T Newsroom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Samsung C&amp;T\u2019s Raemian apartments rank 1st for 23rd year in NCSI - Samsung C&amp;T Newsroom\" \/>\n<meta property=\"og:description\" content=\"Raemian, the apartment brand built by Samsung C&amp;T Engineering &amp; Construction Group, came in first place for the 23rd year in a row in the apartment category of the 2020 National Customer Satisfaction Index (NCSI) survey carried out by the Korea Productivity Center (KPC). NCSI is a customer satisfaction measurement index calculated from the results [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/\" \/>\n<meta property=\"og:site_name\" content=\"Samsung C&amp;T Newsroom\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-23T07:12:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-19T01:16:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.samsungcnt.com\/en\/wp-content\/uploads\/sites\/3\/2020\/09\/raemian-ncsi-4-featured-image-588x470-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"588\" \/>\n\t<meta property=\"og:image:height\" content=\"470\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Samsung C&amp;T Global PR Manager\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Samsung C&amp;T Global PR Manager\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/\"},\"author\":{\"name\":\"Samsung C&amp;T Global PR Manager\",\"@id\":\"https:\/\/news.samsungcnt.com\/en\/#\/schema\/person\/7c21bf3897113ac1b49ed07b1d871d08\"},\"headline\":\"Samsung C&#038;T\u2019s Raemian apartments rank 1st for 23rd year in NCSI\",\"datePublished\":\"2020-09-23T07:12:25+00:00\",\"dateModified\":\"2023-02-19T01:16:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/\"},\"wordCount\":543,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/news.samsungcnt.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2020\/09\/raemian-ncsi-4-featured-image-588x470-1.jpg\",\"articleSection\":[\"Engineering &amp; Construction\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/\",\"url\":\"https:\/\/news.samsungcnt.com\/en\/features\/engineering-construction\/2020-09-samsung-cts-raemian-apartments-rank-1st-23rd-year-ncsi\/\",\"name\":\"Samsung C&T\u2019s Raemian apartments rank 1st for 23rd year in NCSI - 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