{"id":8864,"date":"2018-04-20T14:15:55","date_gmt":"2018-04-20T05:15:55","guid":{"rendered":"https:\/\/news.samsungcnt.com\/en\/?p=8864"},"modified":"2023-02-16T17:39:21","modified_gmt":"2023-02-16T08:39:21","slug":"samsung-cts-new-culture-awards-part-3-customer-first-approach","status":"publish","type":"post","link":"https:\/\/news.samsungcnt.com\/en\/features\/trading-investment\/2018-04-samsung-cts-new-culture-awards-part-3-customer-first-approach\/","title":{"rendered":"Samsung C&#038;T\u2019s New Culture Awards Part 3: A Customer-First Approach"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8864\" class=\"elementor elementor-8864\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e055328 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e055328\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3327e252\" data-id=\"3327e252\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-257e4b3 elementor-widget elementor-widget-text-editor\" data-id=\"257e4b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><em>Note: What makes Samsung C&amp;T so successful? A diverse team of talented people. In the final edition of our culture award series, we look at employees that go above and beyond for our customers.<\/em><\/p><p>Anyone who has worked in customer service has heard that clich\u00e9 saying a thousand times\u2013 \u201cthe customer is always right!\u201d They also know how difficult it is to earn and keep the trust of clients. Whether a retail clerk, or a business facing sales of raw materials, winning the hearts and minds of customers is crucial to a company\u2019s success.<\/p><p>At Samsung, we always strive to earn the trust of our business partners and ensure their satisfaction. In the final part of our three-part New Culture Awards series, we\u2019re highlighting the individuals that have shown acumen for customer service. \u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93db690 elementor-widget elementor-widget-image\" data-id=\"93db690\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/news.samsungcnt.com\/wp-content\/uploads\/sites\/3\/2018\/04\/Trophy.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzQ4NDUsInVybCI6Imh0dHBzOlwvXC9uZXdzLnNhbXN1bmdjbnQuY29tXC91cGxvYWRcLzIuMFwvd3AtY29udGVudFwvdXBsb2Fkc1wvc2l0ZXNcLzNcLzIwMThcLzA0XC9Ucm9waHkuanBnIn0%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"449\" src=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Trophy.jpg\" class=\"attachment-medium_large size-medium_large wp-image-34845\" alt=\"\" srcset=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Trophy.jpg 940w, https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Trophy-300x176.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5275208 elementor-widget elementor-widget-heading\" data-id=\"5275208\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Moving Beyond Limitations\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a35d0 elementor-widget elementor-widget-text-editor\" data-id=\"f5a35d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>While customer satisfaction remains a challenge to every salesperson, Youngil Ko, seems to have found the key.<\/p><p>\u00a0\u201cI believe an opportunity is created when we persistently contemplate on a client\u2019s needs instead of dwelling on our limits,\u201d said Ko. \u201cWhat\u2019s most important is a continuous effort to understand a client\u2019s situation and position so that our results are not short lived.&#8221;<\/p><p>This insight and patience earned him the trust of his clients and was the catalyst that brought him to be his position as a manager in the Corporate Planning department. After 8 years on the Natural Resources Team&#8217;s coal department, his reputation among his colleagues for having a customer-oriented mindset and speedy communication are now being put to work planning business strategy for the Natural Resources Team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2046045 elementor-widget elementor-widget-image\" data-id=\"2046045\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/news.samsungcnt.com\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote01-1.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzQ4NDYsInVybCI6Imh0dHBzOlwvXC9uZXdzLnNhbXN1bmdjbnQuY29tXC91cGxvYWRcLzIuMFwvd3AtY29udGVudFwvdXBsb2Fkc1wvc2l0ZXNcLzNcLzIwMThcLzA0XC9RdW90ZTAxLTEuanBnIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"472\" src=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote01-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-34846\" alt=\"\" srcset=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote01-1.jpg 940w, https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote01-1-300x184.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5d739 elementor-widget elementor-widget-text-editor\" data-id=\"2f5d739\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ko\u2019s accomplishments include building a relationship with a large coal mine in Indonesia and subsequently winning a contract to supply the Korea Electric Power Corporation (KEPCO), which has a reputation for a difficult bidding process. He credits the success to building an airtight customer satisfaction strategy, but it was no easy task.<\/p><p>\u201cEven after we won the first bid, I was worried right until the very first day of shipment,\u201d said Ko. \u201cEveryone involved, including RE\/GEs at the Jakarta office and personnel in Seoul agonized over ways to satisfy the [client\u2019s] quality control standards.\u201d<\/p><p>The result was winning a contract that was\u00a0previously exclusive to major mining companies. Faced with such stiff competition, Ko says he isn\u2019t the only one that deserves the reward and stressed his gratitude for his colleagues.<\/p><p>\u201cIt was a joint achievement of our team head, many seniors and colleagues involved, and the REs and GEs of the Jakarta office,\u201d he said. \u201cI\u2019d like to tell them I feel bad to be the only one receiving this award, and that I&#8217;m truly grateful for their efforts.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d119d elementor-widget elementor-widget-heading\" data-id=\"c8d119d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowing Your Client<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46e5aac elementor-widget elementor-widget-text-editor\" data-id=\"46e5aac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Sometimes customer satisfaction means knowing what your clients want before they know it themselves. Jungwon Lee, an assistant manager of the Electronic Equipment and Components, has taken that philosophy to heart.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759dc9e elementor-widget elementor-widget-image\" data-id=\"759dc9e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/news.samsungcnt.com\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote02-1.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzQ4NDcsInVybCI6Imh0dHBzOlwvXC9uZXdzLnNhbXN1bmdjbnQuY29tXC91cGxvYWRcLzIuMFwvd3AtY29udGVudFwvdXBsb2Fkc1wvc2l0ZXNcLzNcLzIwMThcLzA0XC9RdW90ZTAyLTEuanBnIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"472\" src=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote02-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-34847\" alt=\"\" srcset=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote02-1.jpg 940w, https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote02-1-300x184.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc31b0 elementor-widget elementor-widget-text-editor\" data-id=\"9cc31b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Working mainly with projects involving idle equipment, Lee is known for being polite and courteous go-getter. Working day and night, and even on weekends, his eagerness has earned the trust of his clients. He says customer service is all about being able to predict your clients\u2019 needs.<\/p><p>\u201cCustomer satisfaction is preemptively offering to do a job that clients wish not to do themselves and taking slight credit for it,\u201d said Lee.<\/p><p>It&#8217;s also about sticking through tough circumstances. One of Lee\u2019s most memorable projects is when he was sent to work alone in Cheonan, a city just south of Seoul. Early days and stressed out clients made for a difficult project, but Lee found reward in building relationships with his clients.<\/p><p>\u201cBack then, there was no established work procedure, so I had to take care of everything on my own, from fine-tuning the entire project schedule to handling small issues that arise from the site. There were at least a few unexpected situations on any given day,\u201d said Lee. \u201cEmployees from the client company were stressed out from their work, but one night they cheered me up while sharing a late-night snack with me. I don\u2019t think I\u2019ll ever forget that moment.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc917ad elementor-widget elementor-widget-heading\" data-id=\"fc917ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Difference a Smile Makes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4427a elementor-widget elementor-widget-text-editor\" data-id=\"2b4427a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With a big, friendly smile, Kyoohak Kim is known by his colleagues as someone that can help when a project takes a left turn.<\/p><p>The Senior Manager of the Corporate Logistics Planning department is famously known as the \u201cSmile Man\u201d among his coworkers for always having an approachable demeanor and a sense of humor. When asked why he smiles so much, Kim answers, \u201cI\u2019m not handsome, so I look better when I smile.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f02300 elementor-widget elementor-widget-image\" data-id=\"0f02300\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/news.samsungcnt.com\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote03-1.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzQ4NDgsInVybCI6Imh0dHBzOlwvXC9uZXdzLnNhbXN1bmdjbnQuY29tXC91cGxvYWRcLzIuMFwvd3AtY29udGVudFwvdXBsb2Fkc1wvc2l0ZXNcLzNcLzIwMThcLzA0XC9RdW90ZTAzLTEuanBnIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"472\" src=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote03-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-34848\" alt=\"\" srcset=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote03-1.jpg 940w, https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/3\/2018\/04\/Quote03-1-300x184.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0635ea elementor-widget elementor-widget-text-editor\" data-id=\"e0635ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prior to joining Samsung C&amp;T, Kim worked in shipping and trading for over 15 years. His hands-on experience is now helping inform corporate logistics as he works in chartering ships for steel trading. It\u2019s this knowledge and expertise that informs his approach to customer satisfaction.<\/p><p>\u201cCustomer satisfaction is like pouring someone a drink before he\/she sees the bottom of the glass,\u201d said Kim, referring to a Korean custom to show a caring nature when drinking with friends. \u201cIt\u2019s also important to secure unique professionalism and know-how.\u201d<\/p><p>With such a positive outlook, it&#8217;s no wonder Kim receives praise from so many people. Armed with the knowledge he has accumulated over his years of work, Kim communicates with his colleagues and extends his help before being asked as he leads his team.<\/p><p>\u201cI spend a lot of time having conversations with salespeople to understand their situations,\u201d he said. \u201cI plan on combining my experiences and know-how with the insight I gained from recent business trips to major ports of the world to realize maximum utilization of the network that foreign logistics companies have. I hope my efforts can aid in learning the logistics situation and chartering ships.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Note: What makes Samsung C&amp;T so successful? A diverse team of talented people. In the final edition of our culture award series, we look at employees that go above and beyond for our customers. Anyone who has worked in customer service has heard that clich\u00e9 saying a thousand times\u2013 \u201cthe customer is always right!\u201d They [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8910,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[1938,1939,1940,1941,1942,1943,1944,1945,1946,1947,1948,1949,90,1950,1951,1952,1953],"class_list":["post-8864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trading-investment","tag-business-partners","tag-client-with-samsung-ct","tag-corporate-logistics-planning-department","tag-customer-approach","tag-customer-satisfaction","tag-customer-service","tag-electronic-equipment-and-components","tag-jungwon-lee","tag-kyoohak-kim","tag-new-culture-award","tag-new-culture-awards","tag-new-culture-awards-part-3","tag-samsung-ct","tag-samsung-ct-new-culture-award","tag-samsung-cts-philosophy","tag-samsung-natural-resources-team","tag-youngil-ko"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Samsung C&amp;T\u2019s New Culture Awards Part 3: A Customer-First Approach - Samsung C&amp;T Newsroom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.samsungcnt.com\/en\/features\/trading-investment\/2018-04-samsung-cts-new-culture-awards-part-3-customer-first-approach\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Samsung C&amp;T\u2019s New Culture Awards Part 3: A Customer-First Approach - Samsung C&amp;T Newsroom\" \/>\n<meta property=\"og:description\" content=\"Note: What makes Samsung C&amp;T so successful? A diverse team of talented people. In the final edition of our culture award series, we look at employees that go above and beyond for our customers. 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