{"id":34803,"date":"2021-07-19T11:25:00","date_gmt":"2021-07-19T02:25:00","guid":{"rendered":"https:\/\/news.samsungcnt.com\/ko\/?p=34803"},"modified":"2025-09-19T10:28:27","modified_gmt":"2025-09-19T01:28:27","slug":"%ec%82%bc%ec%84%b1%eb%ac%bc%ec%82%b0-%eb%9e%98%eb%af%b8%ec%95%88-%ea%b5%ad%ea%b0%80%ea%b3%a0%ea%b0%9d%eb%a7%8c%ec%a1%b1%eb%8f%84%ec%a1%b0%ec%82%acncsi-%ec%95%84%ed%8c%8c%ed%8a%b8-%eb%b6%80%eb%ac%b8","status":"publish","type":"post","link":"https:\/\/news.samsungcnt.com\/ko\/%ec%a0%84%ec%b2%b4%ea%b8%b0%ec%82%ac\/%ea%b1%b4%ec%84%a4%eb%b6%80%eb%ac%b8\/2021-07-%ec%82%bc%ec%84%b1%eb%ac%bc%ec%82%b0-%eb%9e%98%eb%af%b8%ec%95%88-%ea%b5%ad%ea%b0%80%ea%b3%a0%ea%b0%9d%eb%a7%8c%ec%a1%b1%eb%8f%84%ec%a1%b0%ec%82%acncsi-%ec%95%84%ed%8c%8c%ed%8a%b8-%eb%b6%80%eb%ac%b8\/","title":{"rendered":"\uc0bc\uc131\ubb3c\uc0b0 \ub798\ubbf8\uc548, \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac(NCSI) \uc544\ud30c\ud2b8 \ubd80\ubb38 24\ub144 \uc5f0\uc18d 1\uc704 \ub2ec\uc131"},"content":{"rendered":"\n<p><strong>\u25c7 \ucd5c\ucd08, \ucd5c\uace0\uc758 \uc544\ud30c\ud2b8 \ube0c\ub79c\ub4dc\ub85c \uba85\uc131 \uc774\uc5b4\uac00<br>\u25c7 \uc785\uc8fc\uace0\uac1d \ub300\uc0c1 \uc11c\ube44\uc2a4 \ube0c\ub79c\ub4dc \uc6b4\uc601, \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4 \uc81c\uacf5<br>\u25c7 \uc0c8\ub85c\uc6b4 \ube0c\ub79c\ub4dc \ube44\uc804 \ubc1c\ud45c, \uce35\uac04\uc18c\uc74c\uc5f0\uad6c\uc18c \uc2e0\uc124 \ub4f1 \ub04a\uc784\uc5c6\ub294 \ud601\uc2e0<\/strong><\/p>\n\n\n\n<p>\uc0bc\uc131\ubb3c\uc0b0 \uac74\uc124\ubd80\ubb38(\ub300\ud45c\uc774\uc0ac \uc624\uc138\ucca0)\uc740 19\uc77c \ud55c\uad6d\uc0dd\uc0b0\uc131\ubcf8\ubd80\uc640 \uc870\uc120\uc77c\ubcf4\uac00 \uc8fc\uad00\ud558\ub294 \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac(NCSI. National Customer Satisfaction Index)\uc5d0\uc11c \uc544\ud30c\ud2b8 \ubd80\ubb38 1\uc704\ub97c \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \ub798\ubbf8\uc548\uc740 \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac\uac00 \uc2dc\uc791\ub41c 1998\ub144 \uc774\ub798 24\ub144 \uc5f0\uc18d 1\uc704\ub97c \ucc28\uc9c0\ud558\uba70 \ucd5c\uace0\uc758 \uc544\ud30c\ud2b8 \ube0c\ub79c\ub4dc\ub85c\uc11c \uba85\uc131\uc744 \uc774\uc5b4\uac00\uace0 \uc788\ub2e4.<\/p>\n\n\n\n<p>\uc0bc\uc131\ubb3c\uc0b0\uc740 2005\ub144 \uac74\uc124\uc5c5\uacc4 \ucd5c\ucd08\ub85c \uc544\ud30c\ud2b8 \uc785\uc8fc\uace0\uac1d \ub300\uc0c1 \uc11c\ube44\uc2a4 \ube0c\ub79c\ub4dc\uc778 \u2018\ud5e4\uc2a4\ud2f0\uc544(Hestia)\u2019\ub97c \ub3c4\uc785, \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. \ud5e4\uc2a4\ud2f0\uc544 \uc11c\ube44\uc2a4\ub294 \ub2e8\uc21c\ud788 \uc544\ud30c\ud2b8 \uad00\ub9ac\uc5d0 \uba38\ubb34\ub974\ub358 \uc11c\ube44\uc2a4\uc758 \uc601\uc5ed\uc744 \ud655\ub300\ud574 \uace0\uac1d\uc11c\ube44\uc2a4\uc758 \uac1c\ub150\uc744 \ud601\uc2e0\ud588\ub2e4\ub294 \ud3c9\uac00\ub97c \ubc1b\ub294\ub2e4.<\/p>\n\n\n\n<p>\ud5e4\uc2a4\ud2f0\uc544 \uc11c\ube44\uc2a4\ub294 \uc785\uc8fc \uace0\uac1d\uc758 \ubd88\ud3b8\uc0ac\ud56d\uc744 \ud574\uc18c\ud558\ub294 \u25b3\ub3c4\uc6c0\ub9c8\ub2f9, \ub2e4\uc591\ud55c \ubb38\ud654 \uac15\uc88c\uc640 \uccb4\ud5d8\uc744 \ubcd1\ud589\ud558\ub294 \u25b3\ubc30\uc6c0\ub9c8\ub2f9, \ub798\ubbf8\uc548 \uc785\uc8fc \uace0\uac1d\uc758 \uae30\ubd80\ud65c\ub3d9\uc744 \uc9c0\uc6d0\ud558\ub294 \u25b3\ub098\ub214\ub9c8\ub2f9, \ubc30\uc6c0\uacfc \ub098\ub214\uc744 \ud568\uaed8 \uacbd\ud5d8\ud558\ub294 \uc0ac\ud68c\uacf5\ud5cc\ud65c\ub3d9\uc778 \u25b3\uacf5\uac10\ub9c8\ub2f9 \uc73c\ub85c \uad6c\uc131\ub41c\ub2e4.<\/p>\n\n\n\n<p>\uc0bc\uc131\ubb3c\uc0b0\uc740 \uc62c 5\uc6d4, \ub798\ubbf8\uc548 BI\ub97c \ub9ac\ub274\uc5bc\ud558\uba70 \uace0\uac1d\uc758 \ubaa8\ub4e0 \uc21c\uac04\uc744 \ud568\uaed8 \ud558\ub294 \ube0c\ub79c\ub4dc\ub85c \ub098\uc544\uac04\ub2e4\ub294 \uc0c8\ub85c\uc6b4 \ube44\uc804 \u2018Life Companion(\uc0b6\uc758 \ub3d9\ubc18\uc790)\u2019\uc744 \ubc1c\ud45c\ud588\ub2e4. \uac1c\uc778 \ub9de\ucda4\ud615 \uc0c1\ud488\uacfc \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4, \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uc77c\uc0c1\uc744 \uc9c0\uc6d0\ud558\uba70, \uc720\u318d\ubb34\ud615\uc758 \uc18c\ud1b5 \ud655\ub300\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uc0b6\uc744 \ub354\uc6b1 \ud48d\uc694\ub86d\uac8c \ud560 \uacc4\ud68d\uc774\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/upload\/2.0\/wp-content\/uploads\/sites\/2\/2023\/10\/20210719111257934_img.jpg\" alt=\"\" title=\"20210719111257934_img.jpg\" \/><\/figure>\n\n\n\n<p>\uc0bc\uc131\ubb3c\uc0b0\uc740 2020\ub144 \uce35\uac04\uc18c\uc74c\uc5f0\uad6c\uc18c\ub97c \uc2e0\uc124\ud558\ub294 \ub4f1 \uc8fc\uac70\ubb38\ud654 \ubc1c\uc804\uc744 \uc704\ud55c \ub178\ub825\uc744 \uc774\uc5b4\uac00\uace0 \uc788\ub2e4. \uc57d 100\uc5b5\uc6d0\uc744 \ud22c\uc790\ud574 \uce35\uac04\uc18c\uc74c \uc800\uac10\uc5f0\uad6c\uc640 \uc2e4\uc99d\uc744 \uc704\ud55c \uc5f0\uad6c\uc2dc\uc124\uc744 \uad6c\ucd95\ud558\uace0, \uc815\ubd80\uc5f0\uad6c\uae30\uad00 \ub4f1\uacfc\uc758 \ud611\uc5c5\uc744 \ud655\ub300\ud574 \ub098\uac00\ub294 \ub4f1 \uacf5\ub3d9\uc8fc\ud0dd \uce35\uac04\uc18c\uc74c \ubb38\uc81c\ud574\uacb0\uc5d0 \ubcf4\ub2e4 \ucc45\uc784\uac10 \uc788\uac8c \ub098\uc124 \uacc4\ud68d\uc774\ub2e4.<\/p>\n\n\n\n<p>\uc0bc\uc131\ubb3c\uc0b0 \uc8fc\ud0dd\ubcf8\ubd80\uc7a5 \ubc31\uc885\ud0c1 \uc804\ubb34\ub294 \u201c24\ub144\uac04 \uc774\uc5b4\uc838 \uc628 \uc131\uc6d0\uc5d0 \uae4a\uc774 \uac10\uc0ac\ub4dc\ub9ac\uba70, \ub798\ubbf8\uc548\uc774 \uad6d\ub0b4 \uc8fc\uac70\ubb38\ud654\ub97c \uc120\ub3c4\ud558\ub294 \ube0c\ub79c\ub4dc\ub85c\uc11c \uace0\uac1d\ub4e4\uc758 \uc0ac\ub791\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ub04a\uc784\uc5c6\uc774 \ub178\ub825\ud560 \uac83\u201d\uc774\ub77c\uace0 \uc218\uc0c1\uc18c\uac10\uc744 \ubc1d\ud614\ub2e4.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u25c7 \ucd5c\ucd08, \ucd5c\uace0\uc758 \uc544\ud30c\ud2b8 \ube0c\ub79c\ub4dc\ub85c \uba85\uc131 \uc774\uc5b4\uac00\u25c7 \uc785\uc8fc\uace0\uac1d \ub300\uc0c1 \uc11c\ube44\uc2a4 \ube0c\ub79c\ub4dc \uc6b4\uc601, \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4 \uc81c\uacf5\u25c7 \uc0c8\ub85c\uc6b4 \ube0c\ub79c\ub4dc \ube44\uc804 \ubc1c\ud45c, \uce35\uac04\uc18c\uc74c\uc5f0\uad6c\uc18c \uc2e0\uc124 \ub4f1 \ub04a\uc784\uc5c6\ub294 \ud601\uc2e0 \uc0bc\uc131\ubb3c\uc0b0 \uac74\uc124\ubd80\ubb38(\ub300\ud45c\uc774\uc0ac \uc624\uc138\ucca0)\uc740 19\uc77c \ud55c\uad6d\uc0dd\uc0b0\uc131\ubcf8\ubd80\uc640 \uc870\uc120\uc77c\ubcf4\uac00 \uc8fc\uad00\ud558\ub294 \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac(NCSI. National Customer Satisfaction Index)\uc5d0\uc11c \uc544\ud30c\ud2b8 \ubd80\ubb38 1\uc704\ub97c \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \ub798\ubbf8\uc548\uc740 \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac\uac00 \uc2dc\uc791\ub41c 1998\ub144 \uc774\ub798 24\ub144 \uc5f0\uc18d 1\uc704\ub97c \ucc28\uc9c0\ud558\uba70 \ucd5c\uace0\uc758 \uc544\ud30c\ud2b8 \ube0c\ub79c\ub4dc\ub85c\uc11c \uba85\uc131\uc744 \uc774\uc5b4\uac00\uace0 [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":34802,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-34803","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-14"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uc0bc\uc131\ubb3c\uc0b0 \ub798\ubbf8\uc548, \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac(NCSI) \uc544\ud30c\ud2b8 \ubd80\ubb38 24\ub144 \uc5f0\uc18d 1\uc704 \ub2ec\uc131 - \uc0bc\uc131\ubb3c\uc0b0 \ub274\uc2a4\ub8f8<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.samsungcnt.com\/ko\/\uc804\uccb4\uae30\uc0ac\/\uac74\uc124\ubd80\ubb38\/2021-07-\uc0bc\uc131\ubb3c\uc0b0-\ub798\ubbf8\uc548-\uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0acncsi-\uc544\ud30c\ud2b8-\ubd80\ubb38\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc0bc\uc131\ubb3c\uc0b0 \ub798\ubbf8\uc548, \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac(NCSI) \uc544\ud30c\ud2b8 \ubd80\ubb38 24\ub144 \uc5f0\uc18d 1\uc704 \ub2ec\uc131 - \uc0bc\uc131\ubb3c\uc0b0 \ub274\uc2a4\ub8f8\" \/>\n<meta property=\"og:description\" content=\"\u25c7 \ucd5c\ucd08, \ucd5c\uace0\uc758 \uc544\ud30c\ud2b8 \ube0c\ub79c\ub4dc\ub85c \uba85\uc131 \uc774\uc5b4\uac00\u25c7 \uc785\uc8fc\uace0\uac1d \ub300\uc0c1 \uc11c\ube44\uc2a4 \ube0c\ub79c\ub4dc \uc6b4\uc601, \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4 \uc81c\uacf5\u25c7 \uc0c8\ub85c\uc6b4 \ube0c\ub79c\ub4dc \ube44\uc804 \ubc1c\ud45c, \uce35\uac04\uc18c\uc74c\uc5f0\uad6c\uc18c \uc2e0\uc124 \ub4f1 \ub04a\uc784\uc5c6\ub294 \ud601\uc2e0 \uc0bc\uc131\ubb3c\uc0b0 \uac74\uc124\ubd80\ubb38(\ub300\ud45c\uc774\uc0ac \uc624\uc138\ucca0)\uc740 19\uc77c \ud55c\uad6d\uc0dd\uc0b0\uc131\ubcf8\ubd80\uc640 \uc870\uc120\uc77c\ubcf4\uac00 \uc8fc\uad00\ud558\ub294 \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac(NCSI. National Customer Satisfaction Index)\uc5d0\uc11c \uc544\ud30c\ud2b8 \ubd80\ubb38 1\uc704\ub97c \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \ub798\ubbf8\uc548\uc740 \uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0ac\uac00 \uc2dc\uc791\ub41c 1998\ub144 \uc774\ub798 24\ub144 \uc5f0\uc18d 1\uc704\ub97c \ucc28\uc9c0\ud558\uba70 \ucd5c\uace0\uc758 \uc544\ud30c\ud2b8 \ube0c\ub79c\ub4dc\ub85c\uc11c \uba85\uc131\uc744 \uc774\uc5b4\uac00\uace0 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.samsungcnt.com\/ko\/\uc804\uccb4\uae30\uc0ac\/\uac74\uc124\ubd80\ubb38\/2021-07-\uc0bc\uc131\ubb3c\uc0b0-\ub798\ubbf8\uc548-\uad6d\uac00\uace0\uac1d\ub9cc\uc871\ub3c4\uc870\uc0acncsi-\uc544\ud30c\ud2b8-\ubd80\ubb38\/\" \/>\n<meta property=\"og:site_name\" content=\"\uc0bc\uc131\ubb3c\uc0b0 \ub274\uc2a4\ub8f8\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-19T02:25:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T01:28:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.samsungcnt.com\/upload\/2.0\/wp-content\/uploads\/sites\/2\/2023\/10\/20210719111257934_img.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1100\" \/>\n\t<meta property=\"og:image:height\" content=\"733\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\uc0bc\uc131\ubb3c\uc0b0\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"\uc0bc\uc131\ubb3c\uc0b0\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\ubd84\" \/>\n<script type=\"application\/ld+json\" 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