{"id":40341,"date":"2019-10-30T11:30:00","date_gmt":"2019-10-30T02:30:00","guid":{"rendered":"https:\/\/news.samsungcnt.com\/ko\/?p=40341"},"modified":"2025-09-19T10:30:15","modified_gmt":"2025-09-19T01:30:15","slug":"%ec%97%90%eb%b2%84%eb%9e%9c%eb%93%9c-ks-sqi-%ed%85%8c%eb%a7%88%ed%8c%8c%ed%81%ac%eb%b6%80%eb%ac%b8-20%eb%85%84-%ec%97%b0%ec%86%8d-1%ec%9c%84-%ec%88%98%ec%83%81","status":"publish","type":"post","link":"https:\/\/news.samsungcnt.com\/ko\/%ec%a0%84%ec%b2%b4%ea%b8%b0%ec%82%ac\/%eb%a6%ac%ec%a1%b0%ed%8a%b8%eb%b6%80%eb%ac%b8\/2019-10-%ec%97%90%eb%b2%84%eb%9e%9c%eb%93%9c-ks-sqi-%ed%85%8c%eb%a7%88%ed%8c%8c%ed%81%ac%eb%b6%80%eb%ac%b8-20%eb%85%84-%ec%97%b0%ec%86%8d-1%ec%9c%84-%ec%88%98%ec%83%81\/","title":{"rendered":"\uc5d0\ubc84\ub79c\ub4dc, KS-SQI \ud14c\ub9c8\ud30c\ud06c\ubd80\ubb38 20\ub144 \uc5f0\uc18d 1\uc704 \uc218\uc0c1"},"content":{"rendered":"\n

\u25c7 KS-SQI \uc870\uc0ac \uc2dc\uc791 \uc774\ud6c4 1\uc704 \ub193\uce5c \uc801 \uc5c6\uc5b4\u2026\uba85\uc2e4\uc0c1\ubd80 \ucd5c\uace0 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc73c\ub85c \uc790\ub9ac\ub9e4\uae40
\u00a0\u00a0 – \uc11c\ube44\uc2a4\ucca0\ud559\u00b7\uad50\uc721 R&D\u00b7\ucf58\ud150\uce20 \uc0bc\uc704\uc77c\uccb4\ub85c \uace0\uac1d \ub9cc\uc871\ub3c4 \ub192\uc5ec
\u00a0\u00a0 – \uce90\ub9ac\ube44\uc548 \ubca0\uc774\ub3c4 \uc6cc\ud130\ud30c\ud06c \ubd80\ubb38 \uc2e0\uc124 \uc774\ud6c4 \uc9c0\uc18d 1\uc704 \uc9c0\ucf1c<\/strong><\/p>\n\n\n\n

\u25c7 \uc9c1\uc6d0\uacfc \uace0\uac1d, \ubaa8\ub450 \ud589\ubcf5\ud55c \uc5d0\ubc84\ub79c\ub4dc \ub9cc\ub4e4\uc5b4 \ub098\uac08 \uac83<\/strong><\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

\uc0bc\uc131\ubb3c\uc0b0 \ub9ac\uc870\ud2b8\ubd80\ubb38(\ub300\ud45c \uc815\uae08\uc6a9)\uc774 \uc6b4\uc601\ud558\ub294 \uc5d0\ubc84\ub79c\ub4dc\ub294 \ud55c\uad6d\ud45c\uc900\ud611\ud68c\uac00 \uc8fc\uad00\ud558\ub294 ‘2019 \ud55c\uad6d\uc11c\ube44\uc2a4\ud488\uc9c8\uc9c0\uc218(KS-SQI, Korean Standard- Service Quality Index)’ \ud14c\ub9c8\ud30c\ud06c \ubd80\ubb38\uc5d0\uc11c 20\ub144 \uc5f0\uc18d 1\uc704\ub97c \uc218\uc0c1\ud588\ub2e4\uace0 29\uc77c \ubc1d\ud614\ub2e4.<\/p>\n\n\n\n

KS-SQI\ub294 \ud55c\uad6d\ud45c\uc900\ud611\ud68c\uc640 \uc11c\uc6b8\ub300 \uacbd\uc601\uc5f0\uad6c\uc18c\uac00 \uacf5\ub3d9\uc73c\ub85c \uac1c\ubc1c\ud55c \uace0\uac1d \ub300\uc0c1 \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub85c \uc9c0\ub09c 2000\ub144\ubd80\ud130 \uc0b0\uc5c5\ubcc4 1\uc704 \uae30\uc5c5\uc744 \uc120\ubc1c\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

\uc5d0\ubc84\ub79c\ub4dc\ub294 KS-SQI \uc870\uc0ac\uac00 \uc2dc\uc791\ub41c \uc774\ud6c4 \ub2e8 \ud55c \ubc88\ub3c4 1\uc704\uc758 \uc790\ub9ac\ub97c \ub193\uce58\uc9c0 \uc54a\uc558\uc73c\uba70 \ud55c\uad6d\ub2a5\ub960\ud611\ud68c\ucee8\uc124\ud305\uc5d0\uc11c \uc8fc\uad00\ud558\ub294 ‘\uace0\uac1d\ub9cc\uc871\ub3c4(KCSI)’ \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0\uc11c\ub3c4 25\ub144 \uc5f0\uc18d 1\uc704 \uae30\uc5c5\uc73c\ub85c \uc120\uc815\ub3fc \uba85\uc2e4\uc0c1\ubd80 \uc6b0\ub9ac\ub098\ub77c\ub97c \ub300\ud45c\ud558\ub294 \ud14c\ub9c8\ud30c\ud06c\uc774\uc790 \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \uc0ac\ub791\ubc1b\ub294 \uc5ec\uac00 \uacf5\uac04\uc73c\ub85c \uc778\uc815\ubc1b\uac8c \ub410\ub2e4.<\/p>\n\n\n\n

\uce90\ub9ac\ube44\uc548 \ubca0\uc774 \uc5ed\uc2dc \uc6cc\ud130\ud30c\ud06c \ubd80\ubb38\uc774 \uc2e0\uc124\ub41c 2013\ub144\ubd80\ud130 7\ub144 \uc5f0\uc18d 1\uc704 \uc218\uc0c1\uc758 \uc601\uc560\ub97c \ucc28\uc9c0\ud588\ub2e4<\/p>\n\n\n\n

\uc5d0\ubc84\ub79c\ub4dc\uac00 KS-SQI\uc5d0\uc11c 20\ub144 \uc5f0\uc18d \uc218\uc0c1\ud560 \uc218 \uc788\uc5c8\ub358 \ub3d9\ub825\uc740 \uae30\uc5c5\uc758 \uc11c\ube44\uc2a4 \ucca0\ud559\uacfc \uad50\uc721 R&D \uc870\uc9c1, \ucf58\ud150\uce20 \uac1c\ubc1c \ub4f1 3\ubc15\uc790\uac00 \uc5b4\uc6b8\ub824 \uc644\ubcbd\ud55c \ud558\ubaa8\ub2c8\ub97c \uc774\ub918\uae30 \ub54c\ubb38\uc5d0 \uac00\ub2a5\ud588\ub2e4.<\/p>\n\n\n\n

\uba3c\uc800 \uc5d0\ubc84\ub79c\ub4dc\ub294 ‘Design Hapiness, \ud589\ubcf5\uc744 \ub9cc\ub4dc\ub294 \uc0ac\ub78c\ub4e4’\uc774\ub77c\ub294 \uc11c\ube44\uc2a4 \ucca0\ud559\uc744 \uac00\uc9c0\uace0 \uace0\uac1d\ub4e4\uc5d0\uac8c \ud589\ubcf5\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc9c1\uc6d0\ub4e4\uc774 \uba3c\uc800 \ud589\ubcf5\ud574\uc57c \ud55c\ub2e4\ub294 \uc2e0\ub150\uc73c\ub85c \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450 \ud589\ubcf5\ud55c \uae30\uc5c5\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574 \ub178\ub825\ud574 \uc654\ub2e4.<\/p>\n\n\n\n

\uc5d0\ubc84\ub79c\ub4dc\ub294 \ud14c\ub9c8\ud30c\ud06c \uc804\uccb4\ub97c \uac70\ub300\ud55c \ubb34\ub300\ub85c \ubcf4\uace0 \uc5ec\uae30\uc11c \uc77c\ud558\ub294 \ubaa8\ub4e0 \ud604\uc7a5 \uadfc\ubb34\uc790\ub4e4\uc5d0\uac8c \uc5f0\uae30\uc790\ub97c \ub73b\ud558\ub294 ‘\uce90\uc2a4\ud2b8(Cast)’\ub77c\ub294 \ud638\uce6d\uc744 \ubd80\uc5ec\ud558\uace0 \uccb4\uacc4\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\uc778\uc744 \uc591\uc131\ud558\uae30 \uc704\ud574 ‘\uce90\uc2a4\ud2b8 \uc720\ub2c8\ubc84\uc2dc\ud2f0’\ub77c\ub294 \uad50\uc721 \uc81c\ub3c4\ub97c \uc790\uccb4 \uac1c\ubc1c\ud574 \uc6b4\uc601\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

\uc5d0\ubc84\ub79c\ub4dc\ub294 \uce90\uc2a4\ud2b8\ub97c \uc7a0\uc2dc \uba38\ubb3c\ub800\ub2e4 \uac00\ub294 \ub2e8\uc21c \uc544\ub974\ubc14\uc774\ud2b8\uc0dd\uc774 \uc544\ub2c8\ub77c \uc5d0\ubc84\ub79c\ub4dc\uc758 \uc77c\uc6d0\uc774\uc790 \uc608\ube44 \uc11c\ube44\uc2a4\uc778\uc73c\ub85c \uc591\uc131\ud55c\ub2e4\ub294 \ubaa9\ud45c\ub97c \uac00\uc9c0\uace0 \uc11c\ube44\uc2a4 \ub9c8\uc778\ub4dc, \uace0\uac1d \uc751\ub300 \uc2a4\ud0ac \ub4f1\uc744 \uc775\ud790 \uc218 \uc788\ub294 \uc785\ubb38 \uad50\uc721\ubd80\ud130 \uc790\uae30\uc5f0\ucd9c\ubc95, \uc11c\ube44\uc2a4\uac1c\ubc1c \uacfc\uc815\uc744 \uc2ec\ub3c4 \uae4a\uac8c \ubc30\uc6b0\ub294 \uc2ec\ud654 \uacfc\uc815\uc744 \uad50\uc721\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5d0\ubc84\ub79c\ub4dc\ub294 \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud574 \ub2e4\uc591\ud55c \uacbd\ub85c\ub97c \ud1b5\ud574 \ub4e4\uc5b4\uc624\ub294 \uace0\uac1d\uc758 \ubd88\ub9cc\uc744 \uc801\uadf9\uc801\uc73c\ub85c \uc218\uc6a9\ud558\uace0 \uac1c\uc120\ucc45\uc744 \ub3c4\ucd9c\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

‘\ud1b5\ud569CS\uad00\ub9ac\uc2dc\uc2a4\ud15c’\uc744 \uac1c\ubc1c\ud574 \uace0\uac1d \ubd88\ub9cc\uc758 \uc2dc\uae30, \uacbd\ud5a5\uc131, \ube48\ub3c4\uc218 \ub4f1\uc5d0 \ub300\ud574 \ubd84\uc11d\ud558\uace0 \ud604\uc7a5 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub4e4\ubd80\ud130 \uacbd\uc601\uc9c4\uae4c\uc9c0 \ucc38\uc11d\ud558\ub294 \ud68c\uc758\ub97c \ud1b5\ud574 VOC \ud574\uacb0 \ubc29\uc548\uc744 \ub9c8\ub828\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

\ub450\ubc88\uc9f8\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc5f0\uad6c\ud558\uace0 \uac1c\ubc1c\ud558\uae30 \uc704\ud574 \uc2ec\ub9ac\ud559, \uad50\uc721\uacf5\ud559, \uacbd\uc601\ud559 \ub4f1\uc744 \uc804\uacf5\ud55c \uc11d\ubc15\uc0ac\ub85c \uad6c\uc131\ub41c ‘\uc11c\ube44\uc2a4 \uc544\uce74\ub370\ubbf8’\ub77c\ub294 \uc870\uc9c1\uc744 \uc6b4\uc601 \uc911\uc774\ub2e4.<\/p>\n\n\n\n

1994\ub144 \uac1c\uc6d0\ud55c ‘\uc11c\ube44\uc2a4 \uc544\uce74\ub370\ubbf8’\ub294 \uc9c0\uae08\uae4c\uc9c0 63\ub9cc\uba85\uc5d0 \ub2ec\ud558\ub294 \uc11c\ube44\uc2a4 \uc778\ub825\uc744 \uc591\uc131\ud55c \ub178\ud558\uc6b0\ub97c \ubc14\ud0d5\uc73c\ub85c \uc11c\ube44\uc2a4\uc640 \uc11c\ube44\uc2a4\uc778\uc5d0 \ub300\ud55c R&D\ub97c \uc9c4\ud589\ud574 \uac10\uc815\uad00\ub9ac \ud504\ub85c\uadf8\ub7a8\uc778 ‘\ube44\ud0c0\ubbfc \ucea0\ud504’, \uadfc\ubb34\uc790\uc758 \ud589\ubcf5\ub3c4\ub97c \uce21\uc815\ud558\ub294 ‘\ud589\ubcf5\ucc99\ub3c4'(Hapiess Index) \ub4f1\uc744 \uac1c\ubc1c\ud588\ub2e4.<\/p>\n\n\n\n

\uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uadfc\ubb34\uc790\ub4e4\uc758 \uac10\uc815 \ub178\ub3d9\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud574 \uc62c\ud574 \uc0b0\uc5c5\uc548\uc804\ubcf4\uac74\uacf5\ub2e8\uc73c\ub85c\ubd80\ud130 ‘\uac10\uc815\ub178\ub3d9\uc790 \ubcf4\ud638 \uc6b0\uc218\uae30\uc5c5’\uc73c\ub85c \uc120\uc815\ub418\uae30\ub3c4 \ud588\ub2e4.<\/p>\n\n\n\n

\ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc5d0\ubc84\ub79c\ub4dc\ub294 \uc5b4\ud2b8\ub799\uc158, \uacf5\uc5f0, \ub3d9\u00b7\uc2dd\ubb3c \ub4f1 \ub2e4\uc591\ud55c \ucf58\ud150\uce20\ub4e4\uc744 \ubcf4\uc720\ud55c \ubcf5\ud569 \uc5ec\uac00 \uc2dc\uc124\ub85c \uace0\uac1d\ub4e4\uc5d0\uac8c \ud734\uc2dd\uacfc \uc990\uac70\uc6c0\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc0ac\ud68c \ud2b8\ub80c\ub4dc\uc5d0 \ub9de\ucdb0 \ub04a\uc784\uc5c6\uc774 \ubcc0\ubaa8\ud574\uc624\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

\uc80a\uc740 \uce35\uc744 \ud0c0\uae43\uc73c\ub85c \ud55c \uc880\ube44 \ucf58\ud150\uce20, \uc5ec\uc720\ub85c\uc6b4 \ud790\ub9c1\uc744 \uc6d0\ud558\ub294 \uc2dc\ub2c8\uc5b4\uce35\uc744 \uc704\ud55c \ud558\ub298 \ub9e4\ud654\uae38 \ub4f1\uc744 \uac1c\ubc1c\ud574 \uc804\uc138\ub300\ub97c \uc544\uc6b0\ub97c \uc218 \uc788\ub294 \ud14c\ub9c8\ud30c\ud06c\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc73c\uba70 \uad6d\ub0b4 IT \uc911\uc18c\uae30\uc5c5\ub4e4\uacfc \uc190\uc7a1\uace0 \ucca8\ub2e8 \uae30\uc220\uc774 \uac00\ubbf8\ub41c \uc5b4\ud2b8\ub799\uc158\uc744 \uc120\ubcf4\uc774\ub294 \ub4f1 \uace0\uac1d\ub4e4\uc5d0\uac8c \uc0c8\ub85c\uc6b4 \uccb4\ud5d8 \uc694\uc18c\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud574 \uc654\ub2e4.<\/p>\n\n\n\n

\ub610\ud55c \ud559\uc0dd\ub4e4\uc744 \uc704\ud55c \uad50\uc721 \uccb4\ud5d8 \ud504\ub85c\uadf8\ub7a8\ub3c4 \uc6b4\uc601 \uc911\uc778\ub370 \uad50\uc721\ubd80\uac00 \ucd94\uc9c4 \uc911\uc778 \ubbf8\ub798 \uc778\uc7ac\uc591\uc131 \uad50\uc721\uc815\ucc45\uc5d0\uc11c \ud2b8\ub80c\ub4dc\ub97c \ubd84\uc11d\ud574 \ucc3d\uc758, \uc9c1\uc5c5, \uc778\uc131 \ub4f1 \ucd1d 3\uac1c \ud14c\ub9c8 23\uac1c \ud504\ub85c\uadf8\ub7a8\uc744 \ub9c8\ub828\ud588\uace0 \uc5b4\ub9b0\uc774 \ub300\uc0c1 \ub3d9\u00b7\uc2dd\ubb3c \uc0ac\ub791\ub2e8\ub3c4 \ub9ce\uc740 \uace0\uac1d\ub4e4\uc758 \uc0ac\ub791\uc744 \ubc1b\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

\uc57c\uc0dd \ub3d9\ubb3c\ub4e4\uc758 \uc2b5\uc131\uc744 \uc774\ud574\ud558\uace0 \uc790\uc5f0\ubcf4\ud638 \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud558\uae30 \uc704\ud55c ‘\uc560\ub2c8\uba40 \ud1a1’\uacfc \uc5b4\ud2b8\ub799\uc158 \ub300\uae30 \uc2dc\uac04 \ub3d9\uc548 \uace0\uac1d\ub4e4\uc774 \uc9c0\ub8e8\ud574 \ud558\uc9c0 \uc54a\ub3c4\ub85d \ub304\uc2a4\ub97c \uacc1\ub4e4\uc778 \uc5f0\ucd9c \uc11c\ube44\uc2a4\ub97c \uc9c4\ud589\ud558\ub294 \ub4f1 \ub2e4\uc591\ud55c \ucf58\ud150\uce20\ub97c \uc900\ube44\ud574 \uace0\uac1d\ub4e4\uc5d0\uac8c \uc990\uac70\uc6c0\uc744 \uc120\uc0ac\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n\n

\uc0bc\uc131\ubb3c\uc0b0 \ub9ac\uc870\ud2b8\ubd80\ubb38 \uc815\uae08\uc6a9 \ub300\ud45c\ub294 “\uace0\uac1d\ub4e4\uc5d0\uac8c \uc990\uac70\uc6c0\uc744 \uc120\uc0ac\ud558\uae30 \uc704\ud55c \uc784\uc9c1\uc6d0 \ubaa8\ub450\uc758 \ub178\ub825\uc774 \uc778\uc815\ubc1b\uc544 \ub9e4\uc6b0 \uae30\uc058\uac8c \uc0dd\uac01\ud55c\ub2e4”\uba74\uc11c “‘\ud589\ubcf5\uc744 \ub9cc\ub4dc\ub294 \uc0ac\ub78c’\uc774\ub77c\ub294 \ud68c\uc0ac\uc758 \uc11c\ube44\uc2a4 \ucca0\ud559\ucc98\ub7fc \uc9c1\uc6d0\uacfc \uace0\uac1d \ubaa8\ub450 \ud589\ubcf5\ud55c \ud658\uacbd\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574 \ucd5c\uc120\uc758 \ub178\ub825\uc744 \ub2e4\ud558\uaca0\ub2e4”\uba70 \uc218\uc0c1 \uc18c\uac10\uc744 \ubc1d\ud614\ub2e4.<\/p>\n\n\n\n

\ud55c\ud3b8 \uc5d0\ubc84\ub79c\ub4dc\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uccb4\ud5d8\uc694\uc18c\ub97c \uac15\ud654\ud558\uace0\uc790 \uc2a4\ub9c8\ud2b8\ud3f0 \uc571\uc744 \ud65c\uc6a9\ud55c \uc608\uc57d, \uc815\ubcf4 \ub4f1\uc758 \ub2e4\uc591\ud55c \uc11c\ube44\uc2a4\ub97c \ud655\ub300\ud560 \uc608\uc815\uc774\ub2e4.<\/p>\n\n\n\n

\ub610\ud55c \uc548\uc804\uc744 \ucd5c\uc6b0\uc120 \uac00\uce58\ub85c \ub450\uace0 \uace0\uac1d\ub4e4\uacfc \uc9c1\uc6d0\uc758 \uc548\uc804\uc744 \uc704\ud574 \uad6d\ub0b4 \ud14c\ub9c8\ud30c\ud06c \uc5c5\uacc4 \ucd5c\ucd08\ub85c ISO 45001(\uad6d\uc81c \uc548\uc804\ubcf4\uac74 \uacbd\uc601\uc2dc\uc2a4\ud15c) \uc778\uc99d\uc744 \ud68d\ub4dd\ud574 \uace0\uac1d\ub4e4\uc5d0\uac8c \uc548\uc804\ud55c \uc990\uac70\uc6c0\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud574 \ub098\uac08 \uc608\uc815\uc774\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u25c7 KS-SQI \uc870\uc0ac \uc2dc\uc791 \uc774\ud6c4 1\uc704 \ub193\uce5c \uc801 \uc5c6\uc5b4\u2026\uba85\uc2e4\uc0c1\ubd80 \ucd5c\uace0 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc73c\ub85c \uc790\ub9ac\ub9e4\uae40\u00a0\u00a0 – \uc11c\ube44\uc2a4\ucca0\ud559\u00b7\uad50\uc721 R&D\u00b7\ucf58\ud150\uce20 \uc0bc\uc704\uc77c\uccb4\ub85c \uace0\uac1d \ub9cc\uc871\ub3c4 \ub192\uc5ec\u00a0\u00a0 – \uce90\ub9ac\ube44\uc548 \ubca0\uc774\ub3c4 \uc6cc\ud130\ud30c\ud06c \ubd80\ubb38 \uc2e0\uc124 \uc774\ud6c4 \uc9c0\uc18d 1\uc704 \uc9c0\ucf1c \u25c7 \uc9c1\uc6d0\uacfc \uace0\uac1d, \ubaa8\ub450 \ud589\ubcf5\ud55c \uc5d0\ubc84\ub79c\ub4dc \ub9cc\ub4e4\uc5b4 \ub098\uac08 \uac83 \uc0bc\uc131\ubb3c\uc0b0 \ub9ac\uc870\ud2b8\ubd80\ubb38(\ub300\ud45c \uc815\uae08\uc6a9)\uc774 \uc6b4\uc601\ud558\ub294 \uc5d0\ubc84\ub79c\ub4dc\ub294 \ud55c\uad6d\ud45c\uc900\ud611\ud68c\uac00 \uc8fc\uad00\ud558\ub294 ‘2019 \ud55c\uad6d\uc11c\ube44\uc2a4\ud488\uc9c8\uc9c0\uc218(KS-SQI, Korean Standard- Service Quality Index)’ 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